Who is the most appropriate professional for your care?
Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment.
This may save you time in getting the help you need and avoid arranging an unnecessary appointment with your Doctor.
Have you tried self-care
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.
Examples of ailments best treated yourself:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Colds & Flu
There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:
Who do I see?
Who do I see?
Provides you with information and supporting links for treatments for some of the most common conditions, services, or most suitable healthcare professional that you should see. ‘Who do I see?’, will signpost you to the most appropriate help and care.
Get immediate help from your local pharmacy
Visit a pharmacy for healthcare advice without an appointment
Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service), Urinary Tract Infections (UTI) females aged between 16-65 yrs and other common conditions.
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.
Females aged between 16 – 65 years who suspect they have urinary tract infection can attend their local pharmacy. The Pharmacist will assess and advise if treatment is required.
Patients over the age of 2yrs with minor Impetigo can also be treated by the pharmacist.
Treat Yourself Better
We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice.
No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.
Mental Health Services – Crisis Services
Available 24-hours a day including weekend and public holidays and can be accessed by the number below from 9:00am – 8pm Monday to Friday, 9:00am – 5pm Saturdays, Sundays, and Public Holidays.
Glasgow South – Stewart Centre Centre: 0141 634 5430
Outwith these hours they can be contacted on: 0845 650 1730
Sexual Health Services (Sandyford Clinic)
All year round – Sandyford Sexual Health Services
At Sandyford we provide sexual, reproductive and emotional health services across Greater Glasgow and Clyde. Sandyford Central is our main clinic. There are also local clinics throughout the Glasgow and Clyde area. More information on all our services, opening times and clinic locations is at www.sandyford.org
For appointments please call 0141 211 8130.
Sexual Health Emergencies
During opening hours Sandyford provide specialist emergency sexual health services for
- Rape and Sexual Assault that occurred in the last 7 days – Archway Service 0141 211 8175
- Exposure to HIV/ PEP access
- Emergency Contraception 0141 211 8130
- Abortion Services 0141 211 8620
Details for each service is on our Emergencies page or by calling direct.
You do not need an appointment to access PEP. It is available from Sandyford Central 8.30 am to 7:00 pm Monday – Thursday and 8.40 am to 4:00 pm on a Friday
When Sandyford is shut you can
- Call NHS24 on 111
- Many pharmacies can provide emergency contraception
- Access PEP by attending your local A&E
Pregnancy: Worried or need Advice?
Pregnancy and baby
Am I pregnant? What should I be eating? Is it normal to be this tired? How can I help my partner during labour? Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here. Pregnancy Advice.
Early Pregnancy Assessment Service (EPAS)
If you are pregnant and wish to continue the pregnancy please contact the Maternity services on: 0141 347 8422.
If you have any concerns of a miscarriage, and have already referred yourself to the maternity service. Please phone, The Princess Royal Maternity on 0141 211 5317 for advice.
If heavily bleeding please attend your nearest Accident and Emergency Department.
Self-Referral Services – No need to see a GP!
We need some information to help us provide the right service for you. In order to refer yourself to MSK physiotherapy please complete our Self Referral Form. The completed form can be posted, handed into one of the centres below or returned to our main community reception desk within the Healthcentre.
GLASGOW SOUTH MSK PHYSIOTHERAPY CENTRES
- Barrhead Health Centre South 213 Main Street, Barrhead. Glasgow, G78 1SW.
- Castlemilk Health Centre South Dougrie Drive,Castlemilk G45 9AW.
- Eastwood Health & Care Centre South Drumby Crescent, Clarkston G76 7HN
- Elderpark Clinic (Govan Health Centre) South 20 Arklet Rd Glasgow G51 3XR
- New Gorbals Health & Centre South 2 Sandiefield Road Gorbals G5 9AB
- Govanhill Health Centre South 233 Calder Street G42 7DR
- Pollok Health Centre South 21 Cowglen Road, G53 6EQ
- Queen Elizabeth University Hospital South 1345 Govan Road, G51 4TF
- New Victoria ACH South Grange Road, Glasgow, G42 9LF
Our Patient Information Leaflet will give you more information regarding our service and useful things to know before you attend an appointment with us.
Most departments are open Monday to Friday 8.30am-4.30pm.
Podiatry clinics are provided across four geographic areas of Greater Glasgow and Clyde, these include the North West, the North East, the South and Inverclyde & Renfrewshire.
To self refer or book an appointment –
Call the Podiatry Appointment Hotline 0141 347 8909
Mon – Friday 8am – 8pm
Saturday 9am – 1pm
Alternatively email: AHP.Appointments@ggc.scot.nhs.uk
Please note that Podiatry does not provide personal footcare e.g. toe nail cutting
Weight Management Services
Glasgow and Clyde Weight Management Services target people with existing health conditions that could be improved by losing weight. If you have Diabetes, Heart Disease or have previously had a Stroke and are overweight then you can self refer to the weight management service by calling the following number:
0141 211 3379 Monday – Friday 8:00am – 4:00 pm.
Complete the online referral form
Need help with Social Care?
There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.
Advice and information is available by calling a Dental Advice Helpline.
However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.
** DO NOT CONTACT GP PRACTICE REGARDING DENTAL ISSUES
Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.
Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
Most opticians have appointments available daily and offer a triage service. Any patients calling the practice with an eye complaint will be referred back to optician.
Any issue with your eyes, please contact an optician directly.
Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).
Most opticians have appointments available daily and offer a triage service. Any patients calling the practice with an eye complaint will be referred back to optician. Any issue with your eyes please contact an optician directly.
Self-help guide: Eye problems
Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help
If your optician is closed and you can’t wait until it reopens call NHS24 on 111.
If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.
Feeling low, anxious or stressed?
Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.
Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.
Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.
Need help now? Call free on 0800 83 85 87.
Need to speak with someone when the surgery is closed?
NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.
It offers you a one-stop number if you have urgent, but not life-threatening, symptoms and want a fast and easy way to get help when you need it.
You should call 111 if:
- it’s not a 999 emergency
- you think you need to go to A&E or another NHS urgent care service
- you don’t think it can wait for an appointment with your GP
- you don’t know who to call for medical help.
For less urgent health needs you should still contact your GP in the usual way. For immediate, life-threatening emergencies, continue to call 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
It’s important to use A&E only for serious injuries and major emergencies.
For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.
Get immediate help for Minor Injuries
Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
If your child has a minor injury such as a cut (including one that may require stitched) a minor burn or a broken bone there are a range of options for speedy treatment depending on age. Please take your child directly to the Minor Injury Unit if they have a minor injury as described, and not to the Practice, as this may delay treatment for their condition.
5 to 15 year olds: Go to the nearest Minor Injury unit, please access the button below to find your nearest Minor Injury unit.
Some examples of problems they deal with:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
Arrange an appointment with the Treatment Room Nurse
Our treatment room nurses will see patients referred by the practice, after hospital procedure e.g. for stitch removal. They carry out routine blood tests (mornings only) along with dressings, ear syringing etc.
Attendance is by appointment only. You may be asked to attend other Treatments Rooms within Glasgow if demand is particulary high at Thornliebank Health Centre.
Patients also have the choice to request an appointment at other Treatment Rooms within Glasgow, for example, it may be closer to your place of work. Please ask Community Reception for further information on available Treatment Rooms.
Please call the number shown to arrange an appointment.
Telephone 0151 531 6900
Appointment times 09:00 – 16:30 Monday to Friday.
Arrange an appointment with a the Practice Nurse / Health Care Assistant (HCA)
The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor, if required.
The Practice Nurse complements the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available if needed, but you may get an earlier appointment if you opt to consult the Practice Nurse.
Our Practice Nurse can also prescribe any required medication, if needed, during your consultation.
Our Health Care Assistant is available for: Blood Pressure Checks, Blood Monitoring, Height and Weight, Diabetic Foot Checks, Flu Vaccinations
See a Nurse / HCA about:
- Chest infections, Respiratory conditions & Asthma.
- Skin conditions and problems
- Throat and ear infections
- Blood pressure checks (HCA)
- Cervical smears
- Family planning advice
- Contraceptives (Oral and Depo only)
- Immunisations (Flu, Shingles & Pneumococcal) (HCA – Flu Vaccination)
- Diabetes, Asthma, COPD, CHD (Heart Care), Stroke Management and Monitoring (HCA)
- Travel health advice and immunisations.
- Post Natal checks
- Blood Tests and monitoring (HCA)
Call the surgery on 0141 531 6999 (Option 1) to arrange an appointment with a nurse and you may be seen more quickly.
Need medical advice or treatment from one of our Doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.
Please remember Doctor appointments are for Medical Conditions.
If you require advice on other matters, please discuss with Receptionist as we may be able to help without the need to be seen by a Doctor.
Call the surgery on 0141 531 6999 (option 1) to arrange an appointment with a doctor