It is easier and quicker to book appointments and request repeat prescriptions via our online service. Simply log in and select an option.
If Patient Access is unavailable you are advised to make alternative arrangements for your medication and appointments.
Can another healthcare professional help?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
- Appointments may be made online, by telephone or in person
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
You can contact us by telephone or reply “cancel” from your reminder text.
Over the past 6 months, we have had at least 30 appointments per week wasted by patients not turning up. The practice will remove you from our list if you continually do not present for your booked appointment.
These are available every morning and afternoon. Please call 0141 531 6999 (choose OPTION 1) after 10:00am. The surgery is open continuously from 08:30 until 18:00 Monday to Friday for telephone calls.
It assists us greatly if you can arrive in time for your appointment. If you arrive significantly late, the doctor may ask the receptionist to re-schedule your appointment.When you do arrive please inform the receptionist and watch out for your name appearing on the electronic call board.
Emergency appointments (call back/GP triage service)
Please call 0141 531 6999 as early as possible from 08:30am.
If you call for an emergency appointment, our reception staff will ask for some details of your illness and a telephone number as the doctor may require further information.
Emergency appointments are for conditions which have arisen or worsened and require same day treatment. These appointments should not be used for repeat prescriptions, medical certificates, discussing results or long-standing problems.
If patients abuse our emergency service they may be removed from out list.
Doctors are available for telephone advice, these appointments are limited. You may be asked to call back the following day if an appointments slot is not available. Contact reception if you require to speak to one of our GPs or nurses.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.